Frequently Asked Questions about NovaUnlock.com

Why should I unlock my phone ?

Unlocking your iPhone has multiple benefits:

  1. It increases the resale value of your iPhone ( by up to 100%)
  2. It allows the iPhone to work worldwide
  3. It eliminates roaming charges by allowing you to switch to a local carrier in the local region.
  4. Once you’ve upgraded your device others can reuse your iPhone!

What is iPhone Factory Unlock (Official IMEI Method)?

iPhone factory unlock is official unlocking solution for Apple products like iPhone and iPad.
Unlike traditional gevey sim / turbo sim / jailbreak unlock , official iPhone unlock service is processed over Apple data server. This process helps customer to unlock genuine way without risking warranty or any software defects. Also, it is the only method which is approved by Apple and all Mobile Networks.

How does the Official IMEI Unlock Method work?

You tell us your IMEI, what network your iPhone is locked to, its Blacklist Status, its iCloud/Find My iPhone status and what model iPhone you have on this page. Having made payment, we then mark your IMEI as unlocked within Apple’s IMEI database – once this is done we send you an email confirming this. The unlock is pushed automatically over the air from Apple servers to your device over either WiFi or your current cellular provider. Your unlock is guaranteed and is also permanent, meaning you can safely update your handset and sync with iTunes without ever worrying about it re-locking.

Which iPhone models can you unlock?

We can unlock any iPhone model with any basebands, bootloaders or iOS firmwares. Supported iPhones are iPhone 2G, 3G, 3Gs, 4, 4S, 5, 5s, 5C, 6, 6+, 6s, 6s+, 7, and 7+.

How can I verify before purchasing that my iPhone can be Unlocked?

You will have to get the IMEI number of your iPhone. Ask the seller to provide it to you so you can check it (You will have to order an iPhone Unlock Check service, which we support). You need to tell him to provide you the IMEI number through the Phone app, through iPhone’s settings and from the back of the iPhone (It is important all those IMEI numbers to be the same, because many people provide a fake IMEI number that they know it is CLEAN, and then sell a different iPhone to the buyers!). After you get the IMEI number, you can make an IMEI Check order. Then we will send you a report, which we will explain you all the information and history about this iPhone,any hidden issues it may have and if it can be unlocked or not.

What are the “locks” I need to be aware of? Carrier/SIM/Network lock? Blacklist lock? iCloud lock? Any others?

Carrier/SIM/Network-Lock lock are the same thing. It means that the iPhone can only operate with ONE mobile Network. iCloud Lock is the most dangerous one. Also, you will have to check if the iPhone is BLACKLISTED or NOT (Reported as Lost/Stolen, has unpaid bills, is In-contract or active on another account and if it is involved in Fraud activities). Our IMEI Check, can find all of these!

How do I register/bound/link the iPhone to me so I don’t have any headaches in the future?

The iPhone should not be active on another account or be In-contract or Under-Warranty. If any of the previous is true, then the original owner can report the iPhone as LOST/STOLEN after you buy it. Also, the Find My iPhone and the iCloud must be OFF (We can check that as well). If it is ON, not only you will need the original owner’s Apple ID and password, but he will be able to report it as LOST/STOLEN/ERASED to the icloud, which makes it very difficult to remove!

I don’t know the Network, Blacklist and iCloud Status of my iPhone. What do I do?

Our website has a direct connection to Apple, we can tell you all the above information instantly. You can order an iPhone IMEI Unlock Checkservice from HERE.

How does the unlock procedure work?

Once you receive your email to confirm that your handset is unlocked, for the iPhone simply connect it to iTunes which will complete the unlock.

From Where can I order an iPhone Unlock? From HERE!!

Do I have to send my iPhone to you for unlocking?

NO. The process for factory unlock is online. You do need to send us IMEI while ordering. We process your IMEI for unlock and when your IMEI is successfully marked as Unlocked. We inform you and all you need to do is connect your iPhone to iTunes. And You’re ready to go!!

Is it Legal to unlock my phone ?

The Digital Millennium Copyright Act, introduced an exemption on November 27, 2006 specifically permitting unlocking of cellular devices. The exemption was scheduled to expire on October 27, 2009, but was extended on an interim basis, because the Register of Copyrights had not yet completed its triennial review of DMCA exemptions. In July 2010, the Librarian of Congress extended the DMCA exemption for another 3 years.

Why is my phone locked ?

When the purchase price of the mobile phone to the consumer is subsidized with revenue from subscriptions, operators must recoup this investment before a subscriber terminates service. In order to secure their investments, GSM network providers implements a software feature called SIM Lock on the handset to prevent usage outside their network. Such subsidies are worth more than several hundred US dollars and in that’s why carriers also charge an early termination fee; another form to recoup the subsidy investment.

How do I know my iPhone is locked ?

Insert a SIM Card from a different carrier than the one your handset is using. When power up is complete the handset will display a message like those below if it SIM locked :

  • Incorrect Sim Card
  • Insert Correct Sim Card
  • Phone Restricted
  • Wrong Sim Card

What is an iPhone SIM lock ?

It is a software capability built into GSM phones by mobile phone manufacturers. Network providers use this to restrict the use of these iPhone to all countries and network providers except themselves.

What is an IMEI ?

The IMEI (i.e. International Mobile Equipment Identity) number is used by a GSM network to identify devices attempting to connect to them and therefore can be used for stopping a stolen phone from accessing that network. It’s only used for identifying the device and has no permanent or semi-permanent relation to the subscriber. The IMEI number includes information on the origin, model, and serial number of the device.
IMEI = 14 digits + 1 Check Digit / The format of the IMEI is AA-BBBBBB-CCCCCC-D, (15 Digits) although it may not always be displayed this way.

Where do I find the IMEI Number ?

On all iOS devices, the IMEI number can be retrieved by entering *#06#, or is located in the battery compartment. You can also find it through your iPhone’s Settings (Settings –> General –> About)

What is an iPhone SIM card ?

SIM (i.e. Subscriber Identity Module) card is one of the key features of GSM. It is a detachable smart card containing the user’s subscription information and phone book. This allows the user to retain his or her information after switching handsets.

What ARE the results of unlocking a phone ?

It will SIM Unlock the iPhone from the original locked network, to be used with ANY other GSM networks.

What are NOT the results of unlocking a phone ?

Unlocking will NOT add frequency bands for usage on CDMA / IDEN networks, give customer free services (e.g. Internet, Talk, Text, Roaming, Ringtones), remove Lost / Stolen Ban, remove user passwords from SIM card or handset and void your Warranty (There is a special service for Unblacklisting iPhones).

Can I use the original iPhone’s network after unlocking?

Yes, for example if you unlock an AT&T phone, it will still work flawlessly on AT&T.

What is a Blacklisted iPhone?

An iPhone becomes blacklisted, when the owner of that iPhone reports it to his/her Mobile Network as LOST or STOLEN. Also, Mobile Networks may blacklist an iPhone if they find out fraud activities from that device.

Can you Unlock a Blacklisted iPhone?

We can unlock a very large number of networks even if they are blacklisted. Just switch the Step 4 of our ordering form to “Yes, it is Blacklisted” value (See below).

Are there any restrictions in unlocking a blacklisted iPhone?

The only restriction, is that you cannot use this iPhone inside the country that was blacklisted in the first place. There is a chance that your iPhone will get relocked (Since the Mobile networks of a country share the same Blacklist!).

My iPhone has an iCloud Screen, What should I do?

The first thing you should do is to find the original owner of that iPhone and ask him to remove this device from his/her iCloud account. This will remove the iCloud Screen from your iPhone!

I cannot find the owner of that iPhone! Can I remove the iCloud Activation Screen Lock?

If the iCloud Status of your iPhone is CLEAN, it means that your iPhone is iCloud Lock (Activated with an iCloud account). By ordering our iCloud Contact Information service, you can get all available contact information of the original owner and ask him/her to remove the iCloud Lock. Once the original owner removes the iCloud Lock, you can activate it with your own iCloud account.

My iPhone shows an iCloud Screen and a phone-number to call, What should I do?

This means that this iPhone is LOST or STOLEN. Currently there is not a method that can remove the iCloud Lock from a LOST/STOLEN/ERASED iPhone, only the original owner can do that. So, I suggest to find the original owner and inform him.

Is the iPhone unlock permanent ?

Yes, as soon as the iPhone has been unlocked with us, it will stay this way forever.

Will a software iOS update relock my iPhone ?

No, iOS updates will not relock the phone. You will be able to enjoy ANY future iOS version with your iPhone!

Can I use iTunes normally after the unlock?

Of course! This is an Official and Permanent IMEI Unlock! You will be able to use normally iTunes and any app you want!

Will my iPhone Official IMEI Unlock ever expires ?

No. There is no time limit to our unlocks. Your iPhone, from the moment that we unlock it, will stay unlocked forever!

What is the WorldWide Unlock Method that you offer ?

This is a very special service, which supports any iPhone model, locked to ANY network with ANY blacklist status. In simple words, it can unlock ANY iPhone.

Is there a hidden catch with the WorldWide Unlock Method ?

There is a catch, but not hidden (You can clearly see it to our Ordering form).
The WorldWide iPhone Unlocking Service is similar to the Official IMEI Method, but there are a few restrictions to this method, so please read them carefully:

  1. You will not be able to update your iOS version after the Unlock
  2. You will not be able to use iTunes after the Unlock (Restore, Sync or other action)
  3. You will have to Activate/Unlock your iPhone within 24hours of the Notification of the Unlock that we will send you
  4. The Activation should be made through WiFi, NOT through iTunes, because it will get relocked.

Before making the order, you will have to do the following:

  • Update your iPhone to the latest iOS version
  • Disable the “Find My iPhone” feature

We provide a 60 day relock guarantee, which means that if your iPhone gets relocked within 60 days from the completion of the unlock, we will resubmit for an unlock your IMEI number for FREE!

What networks are compatible with my iPhone ?

To determine compatible networks you will need to verify the compatibility of the frequency band from your handset and desired network.
GSM networks operate in a number of different carrier frequency ranges with most 2G GSM networks operating in the 900 MHz or 1800 MHz bands and 3G networks 850 MHz and 1900 MHz bands. In rare cases the 400 and 450 MHz frequency bands are assigned in some countries because they were previously used for first-generation systems. Most 3G networks in Europe operate in the 2100 MHz frequency band.

  • Africa, Asia, & Middle East 900 MHz {Most widely used} & 1800 MHz
  • Europe 900 MHz {Most widely used}, 1800 MHz, & 2100 MHz {3G}
  • North America: USA 850 MHz & 1900 MHz – Canada 850 MHz {Backup / Rural Areas}, 1900 MHz {Urban Areas}
  • South America: Brazil 850 MHz, 900 MHz, 1800/1900 MHz – Costa Rica 1800 MHz – Ecuador & Panama 850 MHz (Exclusively) – Guatemala, El Salvador, & Venezuela 850 MHz and 900/1900 MHz – Peru 1900 MHz

Why do some unlocks (Networks) cost more than others ?

The cost of unlocking a handset varies upon the Official IMEI Unlock available “spots” a Mobile Network can provide (This is updated weekly). Some networks will release the unlock based upon age of the iPhone or requirements of the subscriber. Typically in the these cases the price per unlocking is relatively low compared to other options. In the other instances the network will not release the unlock code because of strict eligibility requirements or exclusive sales arrangement with the manufacturer or plenty of other reasons, then the unlock code must be obtained through the manufacturer of the phone. Obtaining codes via the manufacturer will in most cases be more expensive than through the network. Additionally all networks don’t have the same eligibility requirements and some never releases unlock codes under any circumstances. When this is the case, all models no matter the age of the handset should be requested through the manufacturer.

Do I need a SIM-Card from the network my iPhone is locked to?

Nope! ANY sim card will unlock your iPhone once your unlock is processed. In the occassion that your iPhone is blacklisted, you will have to use a SIM-Card from a network outside from the country that your iPhone is blacklisted. For instance, if your iPhone is locked and blacklisted by AT&T USA, you will need a NON-USA SIM-Card to finalize the unlock procedure.

Do I need to be located in the country my iPhone is locked to in order to unlock the device ?

No. Once we have emailed you, you can unlock your handset in ANY country, regardless of where it was purchased. You will just need your iPhone, a USB cable, a computer and the latest verison of iTunes.

My iPhone’s Network isn’t listed on your site. Can you still unlock it ?

It depends. Feel free to drop us a message with your device make, model and network it is locked to. We will quickly reply and let you know if we have a solution for you!

How can I pay ?

novaunlock.com is a verified & authorized store from PayPal. With thousands of transaction every week, We have listed under PayPal’s verified seller with genuine unlocking service. We accept Payment using ONLY PayPal. You can also pay with a Debit/Credit card through Paypal even though you don’t have an account! Our site is auto-connected with PayPal and all payment will be updated in real time in your account.

I paid for an iPhone Unlock but I still haven’t received anything. What should I do ?

We have an automatic e-mail delivery system once your iPhone gets unlocked. However certain e-mail providers will label our messages as junk. Please check your junk e-mail box to see our e-mail is there. Also, make sure to wait the estimated unlocking time of your unlock order, since it can vary from 1 to 20 business days! If you still haven’t received anything our support team will be ready to assist you.

I got the Unlock Confirmation e-mail by you, but it’s not working. What should I do?

Our unlock confirmation e-mails are 99.5% accurate. First check to see if you have followed our instructions correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network.
If all the information you sent us is accurate, you must provide with video proof displaying the iPhone’s IMEI number and the whole unlocking procedure (Which is send with our Unlock Confirmation e-mail). Please contact us first before making the refund video to make sure that you understood the procedure completely!

What is refund policy and how will I be refunded?

If you provided us accurately all the information of your iPhone and you ordered the correct service, there is nothing to worry about. Your money are safe and we immediately will refund you in case of an iPhone Unlock Failure. We refund you through PayPal with paypal refund option that helps you to recover your PayPal fees also.

How does your guarantee work? How can I get a refund?

We guarantee our iPhone Unlocks to be 100% working and we will be happy to give you a refund if our unlock fails. We will offer you a refund only if:

  • Provide visual proof that the Unlocking Tutorial we gave you fails to unlock your device. Due to the nature of the unlocking business we require a video of your device showing the code error.


You cannot cancel your order if it has been submitted and has begun processing.
Fraud payments will have serious troubles!
All payments are verified with anti-fraud database and we can submit all fake dispute information on Anti-Fraud database. If you are using any fraudulent payment method like stolen/misused Credit Cards, Unauthorized PayPal accounts or even if you try to pay us using stolen / hacked PayPal accounts. We can BLOCK & RE-LOCK your iPhone lifetime.

I made an order, but how can i cancel it?

A cancelation of a order is very difficult, because your IMEI is automatically submitted to the Unlock queue.
We have a form that you can request from our support team which you would need to fill out completely and sign. If your IMEI is already processed, a cancelation is not possible.
If your Unlock is not completed, we can try to cancel your order, but our IMEI servers will charge 25% of the amount. So you would only receive 75% of your payment back if you cancel.
Please note that we have no influence on this and cannot simply cancel an order.

Are all your questions answered? If yes, go ahead and Unlock your iPhone NOW!